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Frequently asked questions

Here are some common questions about our perfume collection.

What products do you offer in your perfume store?

Ur Scent is dedicated exclusively to perfumes. It offers a wide range of authentic fragrances from top designer labels to luxurious Arabian scents and customer-favorite niche perfumes. Because Ur Scent focuses only on fragrances, customers get a curated, high-quality selection they can trust.

How can I reach your customer support team?

You can reach our customer support team by emailing support@urscent.co.za, calling +27 671040575. Our friendly team is available from 9 AM to 9 PM to assist with any inquiries or issues.

We’re committed to ensuring you find the perfect fragrance that brings you joy and confidence.

What is your policy on returns and exchanges?

We offer a 30-day return policy for all unopened products. Items must be in their original packaging and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.